Please contact our store for information regarding equipment rentals, at this time we are only serving our local area with equipment rentals.
Yes – trade-ins are only available in-store. Please contact us at info@janzenbrothers.com or call 1-204-325-8011 for more information.
If you were shipped the wrong item, please contact us as soon as possible by emailing info@janzenbrothers.com or calling 1-204-325-8011. We will make the arrangements to send out the appropriate item.
If you feel an item needs to be returned, please contact us to arrange a return. All purchases may be returned within 7 days of delivery. Items MUST be complete with original packaging and MUST be in NEW condition. We do not accept returns for Harmonicas, ear plugs/in-ear monitors or items that show obvious signs of wear, have been tampered with, or are missing parts, boxes, manuals etc. For more information, visit our Shipping & Returns page.
You can pay securely with Visa or MasterCard via Stripe, or with PayPal.
No – you can use the "Checkout as guest" option during the checkout process.
After logging into the website, you can find the "My Orders" link in the footer. After the order is processed & shipped, you will receive a shipping confirmation email with a tracking number in the email address attached to your Janzen Brothers Music Co. account. You can enter that tracking number into the website of the courier that was used to ship your order. If you have any further questions, please contact us at info@janzenbrothers.com.
If you need to make changes to your order, please contact us at info@janzenbrothers.com, or give us a call at 1-204-325-8011.
Yes – you can choose the "In-store pickup" option during the checkout process.
