Shipping & Returns

"GREAT seller. Item was very well packed and shipped expediently. There was a hand-written note thanking me for my purchase in the box... now THAT'S the type of business I know I want to deal with. Will not hesitate buying from again."

"Easy to deal with, well packaged. These guys know how to treat customers."

"I highly recommend the Janzen Brothers store! One of the best customer service experiences I've ever had: quick replies, fast shipping, the handwritten note in the package was a sweet touch and they also message me just after I've received my item to check if everything is good!"

"Best service and quick shipping! In all of my years buying/selling gear, I have never encountered such a personal service. You’re in great hands with Janzen Brothers! A+!"

Shipping Policy

We work to process web orders as quickly as possible and usually ship items within one day of receiving cleared payment. Most items will even ship the same day. Products sold on janzenbrothers.com are only available for shipment to Canadian addresses. We invite our international customers to check out our used, consignment and clearance items on our Janzen Brothers Music Company store page on Reverb.com.

Most orders with Standard Shipping will ship out via Canada Post Expedited. In certain instances we may use another shipping company (such as UPS, Purolator, Fedex, or Canpar) depending on the customer’s location or the weight and size of the shipment. The courier choice will be up to our discretion. When an item is listed as FREE Shipping, the shipping handler will be chosen by us, the seller. If a specific courier or option is preferred by the purchaser, an extra shipping Sur-charge may be applied. Listed shipping rates do not apply to Newfoundland and Labrador, Prince Edward Island, and the Northern Territories. If you are located in these Provinces and Territories, possible minimal up-charge may be required. Please contact for a custom shipping quote.

We also offer multiple item and shipping discounts based on the size and value of your order. If you would like to receive a quote on shipping multiple oversized or high value items or if you would like to inquire about a product’s ETA before placing an order, please contact us by e-mail at [email protected] or by phone at 1-204-325-8011.

*Sale and promotional items subject to actual freight costs

Damaged Items

If you notice visible damage to your package, please refuse the shipment (don’t sign for it) and contact us. If you notice damage after accepting and opening your package, please contact us right away.

Web Store Returns Policy

Our desire is for you to be 100% satisfied with your purchase. If for any reason this is not the case, please let us know, and we will work to help you out in any way we can. If you feel an item needs to be returned, please contact us to receive a return authorization. All returns must be authorized by us in writing. In general, these are the guidelines we follow when processing returns:

Items are returnable within 7 days of delivery
Return shipping will be paid by the buyer
Returns must be authorized by Janzen Brothers Music Company in writing
Items will be fully refunded minus the actual cost of shipping
Items MUST be complete with original packaging and MUST be in NEW condition
We do not accept returns for items that show obvious signs of wear, have been tampered with, or are missing parts, boxes, manuals etc.
A 15% restocking fee may apply if a return is requested after the 7 day return period.
Used items such as, harmonicas, pitch pipes, whistles, and recorders are not returnable or exchangeable.
Payment processing fees for Affirm** or PayPal purchases will not be refunded if item is returned.

In-Store Returns Policy

We offer an exchange within 15 days if the item is in unused new condition and in the original sealed packaging.

All items being exchanged must be in the same condition as when they were purchased, in original packaging, with all manuals and warranty card. Returns should show no signs of wear or abuse otherwise the return will either be refused or subject to a minimum 15% restocking fee.

Returns & exchanges are not offered on used items such as, harmonicas, pitch pipes, whistles, or recorders.
Payment processing fees for Affirm** or PayPal purchases will not be refunded if item is returned.

**Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/how-it-works.